Our experience with this company was extremely disappointing from start to finish. It was a nightmare to say the least. We were initially told the project would take approximately 3–4 months; however, the permitting process alone was significantly delayed. The company did not apply for the permit until roughly three months after the contract was signed, despite repeatedly assuring us during that time that it was already in progress. Construction of the seawall did not begin until seven months after signing, and the build itself took an additional two and a half months to complete.
Communication and accountability were ongoing concerns throughout the project. We ultimately had to hire an independent inspector after the company refused to address multiple construction deficiencies. While some items were corrected after we provided a detailed list, the seawall cap remains unresolved. We were told there was nothing that could be done to correct it. The cap sits approximately one inch lower than the existing seawall, and attempted patch repairs have continued to crack, leaving the issue unresolved.
Improper construction methods were also used. Unopened bags of concrete were placed at the ends of the seawall rather than being properly mixed and poured behind the wall. This resulted in a significant amount of dirt and debris washing into the canal, raising both environmental and structural concerns. These issues are why we hired an independent inspector and ultimately Crocker did fix this issue, but we should not have had to hire someone to tell Crocker what was wrong.
The quality of materials used was also unacceptable. The backfill consisted of debris-filled dirt, including broken tile, aluminum fragments, and other sharp objects. Additionally, old rebar was left in place, creating a hazardous environment that resulted in me sustaining a cut on my foot. When this was brought to Matt’s attention, there was no concern shown for the injury. Instead, he challenged the claim and stated he would come inspect the debris himself, but never followed through.
The project also caused damage to both our water and sewer lines. While the company repaired the water line, the sewer issue required assistance from the city. Despite replacing 50 feet of seawall, the overall quality of workmanship—particularly the cap—has since been criticized by multiple dock builders we consulted afterward.
Finally, our experience with Matt was particularly concerning. His demeanor was often dismissive, condescending, and unprofessional, and we found his communication to be inconsistent and, unreliable. Prior to signing the contract, he was highly responsive; however, once the agreement was in place, it became extremely difficult to reach him. When we requested to speak directly with the owner, we were initially told that all communication had to go through Matt and that the owner was too busy. After continued persistence, we were eventually able to speak with the owner directly. The owner came out for the waterline issue but did not come out after that to look at the job and see all the issues, he just put things back to
Matt. Matt did not come out either even after stating in text message that he would.
Unfortunately, based on our experience, we cannot recommend this company.
After posting this review, Matt Sutton tried to text me and was trying to bully me telling me things like “I’d like to talk about this like adults”, implying that I am being childish. The reason I did not post a review when the Seawall was first built was because Matt threatened me and told me I would regret it. I have always had disgust for this job and made it very clear throughout the entire process. So much that Matt asked me to stop telling his employees how upset I was. Matt, feel free to refer back to the text. I have our entire text thread telling you how disgusted I was with the workmanship. I also have pictures of the concrete bags unopened when they fixed it. Don’t forget Viewers can look at the seawall picture and decide if this is what they want.